Service & Equipment Return Policy
1. Service Philosophy & Delivery
Industrial Services & Finished, LLC operates primarily as a technical equipment consultant and service provider. Due to the specialized nature of our industrial equipment and the logistical requirements of our professional services, our policies are designed to prioritize on-site quality verification. Our business model focuses on professional consulting and direct delivery of industrial equipment. We strongly recommend that all partners perform inspections during the physical delivery process. This ensures that the equipment meets your specific technical requirements before the final handover.
2. Return Policy
* As our Verification at Point of Delivery: Since our delivery is technical and in-person, the client is responsible for inspecting and validating the equipment at the time of receipt. The signature of the person receiving the goods constitutes full acceptance that the equipment meets all agreed-upon technical specifications.
No Direct Refunds: As our services involve specialized supply and technical acquisition, we do not offer direct refunds once the transaction is completed.
* 15-Day Technical Claims Window: We guarantee the quality of our products. If you discover any technical discrepancies or manufacturing defects, you have 15 calendar days from the date of physical receipt to submit a formal claim.
* On-Site Requirement: We do not accept returns via standard postal service, as this prevents us from performing the necessary on-site quality evaluation to resolve technical issues effectively.
3. How to Resolve a Claim
If you believe there is a discrepancy with your equipment, do not attempt to return it. Instead, contact us immediately at +1 (731) 414-4200. Our team will perform an on-site inspection to determine the best course of action according to our quality assurance protocol. Our team will assess the situation and determine if the solution involves technical repair, replacement, or another appropriate technical remedy.