Service & Equipment Return Policy
Industrial Services & Finished, LLC operates primarily as an equipment consultancy and technical supply firm. Due to the specialized nature of our industrial equipment and the logistical requirements of our professional services, our policies are designed to prioritize on-site quality verification.
1. Service Philosophy & Delivery
Our business model is centered on professional consultancy and the delivery of industrial equipment directly to our clients. We highly encourage all our partners to conduct inspections during the physical delivery or in-person procurement process. This ensures that the equipment meets your specific technical requirements before the final handover.
2. Return Policy
* No Direct Refunds: As our services involve specialized supply and technical procurement, we do not offer direct refunds for equipment purchases once the transaction is completed.
* 15-Day Technical Claim Window: We stand behind the quality of our supplies. If you encounter any technical discrepancy, manufacturing defect, or performance issue, you have a 15-calendar day window following the date of physical receipt to submit a formal claim.
* In-Person/Physical Requirement: Because our equipment requires specialized handling and verified technical inspection, all claims must be reviewed through an in-person assessment by our team. We do not accept returns via standard shipping/mail services, as this prevents us from conducting the necessary on-site quality evaluation required to resolve technical issues effectively.
3. How to Resolve a Claim
If you believe there is a discrepancy with your equipment, please do not attempt to ship the item back. Instead, contact us immediately at +1 (731) 414-4200 to schedule an on-site visit or a meeting at our facility. Our team will perform an inspection to determine the best course of action under our quality assurance protocol.